Tucows has been working on the Internet since the days when people
unironically called it the Information Superhighway.
Today, were the second-largest domain wholesaler in the world with
tens of millions of domains under management (OpenSRS / Enom). Were
doing all kinds of interesting things, including running an MVNO cell
phone service (Ting Mobile) and building true fiber to the premises
networks in towns and cities across the US (Ting Internet). We offer
individual and small business domains and integration with various
popular platforms (Hover/Ascio).
Were a team of over **Apply on the website** people serving tens of
millions of customers around the world. Our growth has been
incredible, smart and measured (NASDAQ: TCX, TSX: TC). Our success is
built on a solid technical and financial foundation.
The Enterprise Sales Support Representative (SSR) is administrative,
CRM coordinator, sales analyst, leader. If these four words get at the
heart of who you are, Ting the world&#**Apply on the website**;s
coolest tech companyis looking for someone like you.
YOU CAN EXPECT TO:
RESPONSIBLE FOR ALL ASPECTS OF CRM ADMINISTRATIVE OWNERSHIP TO ENSURE
PROPER RECORD KEEPING, BILLING AND BILLING ACCURACY, REPORTS, AND SOME
CUSTOMER COMMUNICATIONS INCLUDING THOUGHT LEADERSHIP. BE A SUBJECT
MATTER EXPERT (SME) ON OUR CUSTOMER ACCOUNTS AND WORKS CLOSELY WITH
THE SALES, ENTERPRISE CUSTOMER SUCCESS TEAM (ECS) AND PROJECT
MANAGEMENT (PMO) TO ENSURE COORDINATION AND SALES UPDATING. AS AN
ENTERPRISE SSR WITH TING, YOULL NOTICE PATTERNS OTHERS DONT AND
DETERMINE HOW TO SOLVE CHALLENGES BEFORE THEY BECOME PROBLEMS. CREATE
AND MAINTAIN MULTIPLE SALES REPORTING DASHBOARDS WHILE LOOKING TO
IMPROVE/EXPAND UPON THE DATA REQUESTED BY THE DIRECTOR. THESE WILL
INCLUDE BUT NOT BE LIMITED TO: WEEKLY SALES UPDATES, MONTH END
PERFORMANCE RESULTS, SALES REP STACK RANKINGS, AND INCENTIVE
PERFORMANCE REPORTING (COMMISSION REPORTS) ASSIST WITH LEAD
GENERATION, BUSINESS DEVELOPMENT PLANNING, PLANT MAPPING PROJECT AND
LEAD THE INTEGRATION OF IT IN THE CRM TOOL. ARRANGE FOR CREATION AND
DISTRIBUTION OF PRESENTATIONS AND SUPPORTING DOCUMENTS TO HELP SALES
TEAM MUST BE ABLE TO ASSIST IN ALL SALES AND MARKETING CAMPAIGNS AS
NEEDED, PARTICULARLY THROUGH PRESENTATIONS PROVIDE ASSISTANCE IN
COORDINATION OF SALES EVENT SPONSORSHIP AND PARTICIPATION ASSIST IN
REPORTING TO SALES ON CURRENT CUSTOMER CONTRACT STATUS FOR THE EFFORTS
OF RENEWALS AND UPGRADES. ADMINISTER E-RATE RESEARCH AND ASSIST WITH
TRACKING, PROPOSALS AND CONTRACT MANAGEMENT PROVIDE THOUGHTFUL
RECOMMENDATIONS FOR PROCEDURES, AND PROCESSES IMPROVEMENTS INCLUDING
DOCUMENTING ALL OF THE AFOREMENTIONED. COORDINATE APPROPRIATE TEAM
TRAINING REQUIREMENTS ENSURE BILLING ACCURACY BOTH FOR CUSTOMERS AND
FOR TING COMMISSION VALIDATION MANAGEMENT CRM TOOL ADMINISTRATION
PEOPLE DESCRIBE YOU AS:
A FORWARD-THINKING SALES ADVOCATE. YOURE A CRITICAL - AN INDEPENDENT -
THINKER WHO IS CONSTANTLY CONSIDERING WHATS GOING ON AROUND YOU. WE
LIKE THAT. A PEOPLE PERSON WHOS A NATURAL AT MAINTAINING
RELATIONSHIPS. A LEADER WHO BRINGS OTHERS TOGETHER TO IMPROVE THINGS
THAT ARENT WORKING. FLUID, SHARP, AND UNCANNILY BALANCED. YOU EXUDE
CALM WHILE WORKING HARD AND FAST, AND STEP UP TO GET ISSUES RESOLVED
EDUCATION/SKILLS:
2 OR MORE YEARS EXPERIENCE IN TELECOMMUNICATIONS INDUSTRY DESIRED WORK
KNOWLEDGE OF GOOGLE DOCS, SHEETS, SLIDES OR EQUIVALENT EXPERIENCE
COMPILING, PREPARING AND SUBMITTING BID RESPONSES TO RFQS, RFIS, AND
RFP REQUIRED CRM PROFICIENCY IN EITHER SALESFORCE.COM, ZOHO, OR
ZENDESK SELL REQUIRED. STRONG VERBAL, WRITTEN AND INTERPERSONAL
COMMUNICATION SKILLS ABILITY TO MULTITASK, AS WELL AS WORK EFFICIENTLY
AND EFFECTIVELY WITHIN REQUIRED DEADLINES THE ABILITY TO LEARN QUICKLY
AND APPLY THAT KNOWLEDGE, ALONG WITH THE ABILITY TO WORK IN A TEAM
ENVIRONMENT STRONG SALES LEVEL KNOWLEDGE OF COMPLEX SERVICES IS
PREFERRED.
We believe diversity drives innovation. We are committed to inclusion
across race, religion, colour, national origin, gender, sexual
orientation, age, marital status, veteran status or disability status.
We celebrate multiple approaches and diverse points of view.
WE WILL ENSURE THAT INDIVIDUALS WITH DISABILITIES ARE PROVIDED
REASONABLE ACCOMMODATION TO PARTICIPATE IN THE JOB APPLICATION OR
INTERVIEW PROCESS, TO PERFORM ESSENTIAL JOB FUNCTIONS, AND TO RECEIVE
OTHER BENEFITS AND PRIVILEGES OF EMPLOYMENT. PLEASE CONTACT US TO
REQUEST ACCOMMODATION.
Position: Enterprise Sales Support Representative - Remote USA
Tucows has been working on the Internet since the days when people
unironically called it the Information Superhighway.
Today, were the second-largest domain wholesaler in the world with
tens of millions of domains under management (OpenSRS / Enom). Were
doing all kinds of interesting things, including running an MVNO cell
phone service (Ting Mobile) and building true fiber to the premises
networks in towns and cities across the US (Ting Internet). We offer
individual and small business domains and integration with various
popular platforms (Hover/Ascio).
Were a team of over **Apply on the website** people serving tens of
millions of customers around the world. Our growth has been
incredible, smart and measured (NASDAQ: TCX, TSX: TC). Our success is
built on a solid technical and financial foundation.
The Enterprise Sales Support Representative (SSR) is administrative,
CRM coordinator, sales analyst, leader. If these four words get at the
heart of who you are, Ting the world&#**Apply on the website**;s
coolest tech companyis looking for someone like you.
YOU CAN EXPECT TO:
RESPONSIBLE FOR ALL ASPECTS OF CRM ADMINISTRATIVE OWNERSHIP TO ENSURE
PROPER RECORD KEEPING, BILLING AND BILLING ACCURACY, REPORTS, AND SOME
CUSTOMER COMMUNICATIONS INCLUDING THOUGHT LEADERSHIP. BE A SUBJECT
MATTER EXPERT (SME) ON OUR CUSTOMER ACCOUNTS AND WORKS CLOSELY WITH
THE SALES, ENTERPRISE CUSTOMER SUCCESS TEAM (ECS) AND PROJECT
MANAGEMENT (PMO) TO ENSURE COORDINATION AND SALES UPDATING. AS AN
ENTERPRISE SSR WITH TING, YOULL NOTICE PATTERNS OTHERS DONT AND
DETERMINE HOW TO SOLVE CHALLENGES BEFORE THEY BECOME PROBLEMS. CREATE
AND MAINTAIN MULTIPLE SALES REPORTING DASHBOARDS WHILE LOOKING TO
IMPROVE/EXPAND UPON THE DATA REQUESTED BY THE DIRECTOR. THESE WILL
INCLUDE BUT NOT BE LIMITED TO: WEEKLY SALES UPDATES, MONTH END
PERFORMANCE RESULTS, SALES REP STACK RANKINGS, AND INCENTIVE
PERFORMANCE REPORTING (COMMISSION REPORTS) ASSIST WITH LEAD
GENERATION, BUSINESS DEVELOPMENT PLANNING, PLANT MAPPING PROJECT AND
LEAD THE INTEGRATION OF IT IN THE CRM TOOL. ARRANGE FOR CREATION AND
DISTRIBUTION OF PRESENTATIONS AND SUPPORTING DOCUMENTS TO HELP SALES
TEAM MUST BE ABLE TO ASSIST IN ALL SALES AND MARKETING CAMPAIGNS AS
NEEDED, PARTICULARLY THROUGH PRESENTATIONS PROVIDE ASSISTANCE IN
COORDINATION OF SALES EVENT SPONSORSHIP AND PARTICIPATION ASSIST IN
REPORTING TO SALES ON CURRENT CUSTOMER CONTRACT STATUS FOR THE EFFORTS
OF RENEWALS AND UPGRADES. ADMINISTER E-RATE RESEARCH AND ASSIST WITH
TRACKING, PROPOSALS AND CONTRACT MANAGEMENT PROVIDE THOUGHTFUL
RECOMMENDATIONS FOR PROCEDURES, AND PROCESSES IMPROVEMENTS INCLUDING
DOCUMENTING ALL OF THE AFOREMENTIONED. COORDINATE APPROPRIATE TEAM
TRAINING REQUIREMENTS ENSURE BILLING ACCURACY BOTH FOR CUSTOMERS AND
FOR TING COMMISSION VALIDATION MANAGEMENT CRM TOOL ADMINISTRATION
PEOPLE DESCRIBE YOU AS:
A FORWARD-THINKING SALES ADVOCATE. YOURE A CRITICAL - AN INDEPENDENT -
THINKER WHO IS CONSTANTLY CONSIDERING WHATS GOING ON AROUND YOU. WE
LIKE THAT. A PEOPLE PERSON WHOS A NATURAL AT MAINTAINING
RELATIONSHIPS. A LEADER WHO BRINGS OTHERS TOGETHER TO IMPROVE THINGS
THAT ARENT WORKING. FLUID, SHARP, AND UNCANNILY BALANCED. YOU EXUDE
CALM WHILE WORKING HARD AND FAST, AND STEP UP TO GET ISSUES RESOLVED
EDUCATION/SKILLS:
2 OR MORE YEARS EXPERIENCE IN TELECOMMUNICATIONS INDUSTRY DESIRED WORK
KNOWLEDGE OF GOOGLE DOCS, SHEETS, SLIDES OR EQUIVALENT EXPERIENCE
COMPILING, PREPARING AND SUBMITTING BID RESPONSES TO RFQS, RFIS, AND
RFP REQUIRED CRM PROFICIENCY IN EITHER SALESFORCE.COM, ZOHO, OR
ZENDESK SELL REQUIRED. STRONG VERBAL, WRITTEN AND INTERPERSONAL
COMMUNICATION SKILLS ABILITY TO MULTITASK, AS WELL AS WORK EFFICIENTLY
AND EFFECTIVELY WITHIN REQUIRED DEADLINES THE ABILITY TO LEARN QUICKLY
AND APPLY THAT KNOWLEDGE, ALONG WITH THE ABILITY TO WORK IN A TEAM
ENVIRONMENT STRONG SALES LEVEL KNOWLEDGE OF COMPLEX SERVICES IS
PREFERRED.
We believe diversity drives innovation. We are committed to inclusion
across race, religion, colour, national origin, gender, sexual
orientation, age, marital status, veteran status or disability status.
We celebrate multiple approaches and diverse points of view.
WE WILL ENSURE THAT INDIVIDUALS WITH DISABILITIES ARE PROVIDED
REASONABLE ACCOMMODATION TO PARTICIPATE IN THE JOB APPLICATION OR
INTERVIEW PROCESS, TO PERFORM ESSENTIAL JOB FUNCTIONS, AND TO RECEIVE
OTHER BENEFITS AND PRIVILEGES OF EMPLOYMENT. PLEASE CONTACT US TO
REQUEST ACCOMMODATION.
We need : English (Good)
Type: Permanent
Payment:
Category: Others
